If nothing is returned from steps 3 & 4 above, select the MAILBOX NOT PRESENT option. This setting is tied to the following registry data, so this setting can also be configured by an administrator through a modification of the registry. Assume that you migrate mailboxes from your on-premises Exchange Server environment to Exchange Online. Run Undo- SoftDeletedMailbox user@contoso.com -WindowsLiveID user@contoso.com -Password (ConvertTo-SecureString -String 'Pa$$word1' -AsPlainText -Force). Contact Microsoft Support Due to the way Azure Active Directory Connect and the Online Services work, this should not be a possible scenario. I can confirm this fix works, and it saved my hair from being pulled out. Start Outlook. How To Fix Outlook Stuck On Loading Profile, close all Office processes with Task Manager, How to Uninstall Microsoft Teams When It Keeps Reinstalling, Discord Screen Share Not Working? This issue occurs when Outlook tries to use on-premises Client Access servers that are referenced in the client registry or in service connection point (SCP) objects that are found in Active Directory Domain Services (AD DS). For additional Directory Synchronization troubleshooting tips, see Troubleshoot Azure Active Directory Sync tool installation and Configuration Wizard errors. Outlook may stop responding or hang at loading screen due to faulty add-ins. Run Get-Mailbox -SoftDeletedMailbox -identity . You can create a new profile and sign in to your Office 365 account to fix the problem. If your issue is solved, congratulations! New versions of the WAAD and the AADRM modules are available, Did you know: Configuring mailbox settings for Mail users (and guests), ExO RBAC improvements #3: Limiting access in CBA scenarios, ExO RBAC improvements #2: Support for administrative units, ExO RBAC improvements #1: Limiting application access, Manage directory synchronization settings via the Graph API, Security and Compliance Center 'Hidden' Cmdlets - PowerShell Geek, Connect to the Security and Compliance Center PowerShell via Certificate-based authentication, Exchange Online PowerShell module gets rid of the WinRM dependence | Blog, (Ab)using the REST API endpoints behind the new ExO cmdlets, Teams Remote PowerShell updates and new API endpoints | Blog, Exchange Online PowerShell module gets rid of the WinRM dependence, Custom security attributes in Azure AD part 4: compare with older methods | Blog, Custom security attributes in Azure AD part 1: a trip down memory lane. Next, determine the state of the soft-deleted mailbox. To make room in your inbox, try emptying your junk folder by right-clickingJunk Emailand then selecting theEmpty folder. Press OK and close IIS. When prompted for credentials, type your Microsoft 365 administration account credentials. The steps are as follows: If the repair fails to fix the issue, try reinstalling Microsoft Office. Put your email id to receive the download link. Did you enjoy this tip? Thank a ton. Solution: After the repair, restart the system and open Outlook to check if the folders are updating and the issue is resolved. Thanks a lot! Select an Office process and then choose End task. Select COM Add-ins from the Manage dropdown menu and click Go. If license property doesn't hold any value, the mailbox is not recoverable. In Outlook, run the Test E-mail Autoconfiguration test and see what Autodiscover is returning. Worked like a charm..!!! To identify duplicates, run the following: Run Get-msoluser -returndeletedusers -userprincipalname user@contoso.com |Select-Object ObjectID. In Outlook, select File, > Options, > People. Delete the message. If an error tells you Outlook is trying to transmit the message, close Outlook. Copyright 2023 Stellar Information Technology Pvt. Our articles have been read over 150 million times since we launched in 2008. Your email address will not be published. Contact support to resolve the issue. Restart Outlook and check if Outlook can update the email folders, such as Inbox and Outbox. You may notice that if you open Task Manager that other Office processes are unexpectedly listed even though you did not open the application. Mahesh has been obsessed with technology since he got his first gadget a decade or so ago. When a user starts Outlook in this situation, the splash screen appears, and the user's Inbox is displayed. Follow these steps to rebuild the OST Outlook data file and resolve the outdated email folders problem. In case you run into slow account setup with the newly released Outlook 2016 version, which can take up to 10 mins or more, here's a possible fix. Several reasons may impact the Outlook performance and cause send/receive errors preventing Outlook from synchronizing the Inbox or Outbox folder stored in the local cache (.ost) with the mailbox server. This problem can occur if theSend immediately when the connectedoption is not enabled, as shown in the following figure from Outlook 2016. tnsf@microsoft.com. Ensure the UPN of the AD user object matches what was returned in step 3. If license property doesn't hold any value, the mailbox is disabled and is not recoverable. Ensure that the on-premises account's Primary SMTP Address matches the Primary SMTP Address of the Microsoft 365 object. Step 3: When prompted to connect Outlook to an email account, select 'Yes' and then click 'Next'. However, if the user takes any other action in the Outlook window, the title bar changes to Not Responding and remains like this for several minutes. Type Outlook /safe in the Run window and select OK. Summary: In this article, weve shared some quick solutions to help you troubleshoot and fix the Outlook 365 stuck at updating Inbox and Outbox issue. If the domain resolves in DNS but does not respond to HTTP queries (i.e. We are running WinXP SP3 with Office 2010. Copyright 2023 Stellar Information Technology Pvt. not sure what is going on. Enter your Email ID below to get the download link. Outlook gives you the option to create and use new profiles if your existing ones have issues. Instead, it remains in your Outbox folder. To narrow down on your Outlook slowing down when opening, please check for updates and update to the latest version if you are not using it already: open Outlook > click on File > Office account > Office updates > update to the latest version. Note In this registry subkey, x.0 corresponds to your version of Outlook (15.0 = Outlook 2013, 14.0 = Outlook 2010, 12.0 = Outlook 2007). This cmdlet connects you to Microsoft 365. Run Get-mailbox softdeletedmailbox identity "" |select-object IsInactiveMailbox. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Ltd. All Trademarks Acknowledged. DWORD: LoadTransportProviders
See an example in the screen capture below: Solution: Wait three hours for the account to replicate to the Online services. Because of the way Exchange Online Account provisioning in Microsoft 365 works, this should not be possible. Ive been searching for a solution for the user for 3 days, until I came across your post. Downside: slow (er) Outlook experience. rebuilding the offline Outlook data file(.ost), The OST File Has Reached The Maximum Size, Outlook conflict with other apps, such as Antivirus, Inconsistent or damaged Outlook data file (.ost). When a message gets stuck in your Outbox, the most likely cause is a large attachment. This means that Outlook runs in "Online Mode" without caching anything to a local OST. If none of the steps have helped fix the issue Outlook that is stuck on loading profile in Outlook 2019 and other versions, it is likely that your Outlook datafile (.pst) is corrupt. Recreate the user and restore the data from the original mailbox. Enter your name, email address, and ID password. Right-click on the Windows taskbar and choose, Find all the Office processes, right-click on them one by one, and select. All users have local copies of their mailbox downloaded, outlook reports all folders are up to date. Run Tests: Outlook User Connectivity. Uncheck the check boxes for the following options if they are enabled: Note:Disabling the presence functionality will help mitigate the issue. Click
Use the following steps to re-enable the Send immediately when connected option. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. For this, you need to first disable the Cached Exchange Mode, restart Outlook, and then enable the Cached Exchange Mode, followed by a restart. To work around this issue, use an Online mode profile for your Microsoft Exchange Server mailbox. Connect to Azure Active Directory PowerShell and verify the Online Account Status: Open the Microsoft Online Services Module (shortcut from the desktop). Uncheck the check boxes for the following options if they are enabled: Note:Disabling the presence functionality will help mitigate the issue. It stores a copy of mail items on the mailbox server on the local machine in the OST file. Windows 7 users have resolved the 'Outlook profile not loading' problem by changing Aero theme to Windows 7 Basic theme. Follow steps below to provision a new mailbox for the affected user: Force a delta synchronization to sync the on-premises Active Directory user to Azure Active Directory. After updating to Current Channel Version 1905 (Build 11629.20196) and higher, Outlook may hang at loading profile or won't start. If you end those processes it may enable Outlook to then open normally. What we normally see in these scenarios is that a company has a group policy in place which will prevent Outlook from caching in the first place. If the mailbox is returned, the MAILBOX PRESENT option should be selected. If your system has IPv6 enabled, you can disable it and check if the Outlook issue is fixed. Solution: Enter the email account configuration for your new profile. Under the Processes tab, locate all Office processes. Fix messages that are stuck in the Outbox. To do this, follow these steps: Locate and select the following registry subkey: HKEY_CURRENT_USER\Software\Microsoft\Office\\Outlook\PreferencesNote In this subkey, x.0 corresponds to your version of Outlook (15.0 = Outlook 2013, 14.0 = Outlook 2010, 12.0 = Outlook 2007). From the Exchange Online PowerShell, run: Remove-Mailbox. Your scenario is complete. Refer to How to Change Email Account Settings in Outlook. If yourInboxis full, you won't be able to send or receive new messages. any help would be appreciated. You can create a new profile using the steps below. If the above solutions didn't work out in your case, try rebuilding the offline Outlook data file(.ost), i.e., OST. For more information about Outlook Autodiscover registry values and how Outlook searches for Autodiscover settings, see Unexpected Autodiscover behavior when you have registry settings under the \Autodiscover key. You may notice that if you open Task Manager that other Office processes are unexpectedly listed even though you did not open the application. There are however tools which can overcome this issue like FSLogix. After getting the email, follow these instructions: We use cookies on this website. Life saver! Still need help? Recover the soft-deleted mailbox using the command below. Once Azure AD user (MSOL User) has been restored, apply a license to provision new mailbox. Sign in with your Microsoft 365 admin credentials, and then post a question to the community. If no object was returned for either step 5 or step 6, the MSOL object is HARD DELETED. If the Account is soft deleted the mailbox should not be present. Connect with experts, discuss the latest Outlook news and best practices, and read our blog. Run Connect-MsolService -Credential $cred. Help Desk Geek is part of the AK Internet Consulting publishing family. Solution: Service is functioning normally. Outlook 365 Preparing outlook for first use, Loading mailbox settings, Re: Outlook 365 Preparing outlook for first use, Loading mailbox settings. This issue is often caused by having an unlicensed user account. Celebrating 20 years of providing Exchange peer support! A corrupt user profile can cause Outlook to be stuck on the loading profile screen. does outlook with cached exchange mode run some sort of optimization on outlook opening? Every time a user opens Outlook they get a dialog saying: 'Preparing Outlook for first use. If Directory Synchronization is in place, you can search within Active Directory Users and Computers to see if the on-premises account is Present or Deleted. Step 2: Click 'Next 'on the Welcome screen. Following the given steps: Outlook Will not Open or Stuck at Loading Profile, also refer to this Manual Guide. Run Get-MSOLUser -UserPrincipalName . Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Outlook can get stuck on the loading profile screen if one or more of its files are corrupted. Since he got his first gadget a decade or so ago run Get-mailbox SoftDeletedMailbox identity `` < of... Was returned in step 3 we use cookies on this website a message gets stuck your! The check boxes for the following: run Get-msoluser -returndeletedusers -userprincipalname user @ contoso.com -Password ( -String. User for 3 days, until i came across your post Outlook, run:.. Current Channel outlook 365 stuck on retrieving mailbox settings 1905 ( Build 11629.20196 ) and higher, Outlook reports folders. Launched in 2008 time a user starts Outlook in this situation, the MSOL object is HARD DELETED we... 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