The light will turn steady blue when your Hub is ready. Here's some tips to find the issue and get it fixed. This is my personal Community Forum account to help out around these parts while I'm at home. on Look for the Wi-Fi settings and make sure its enabled for both 2.4GHz and 5GHz. If it's still not working the use the Contact us link at the bottom of the page. 31-05-2020 You should also check for other lights on the BT Home Hub's display. Your Hub is working but the broadband cable isn't connected, Your Hub is working but isn't connected to the internet. Many connections problems can be resolved by turning your BT Hub off and on. Not a very joined up response but some of the staff were very nice to deal with. Check all Cables and Connections If you're still having problems, the next step is to check all of your cables and connections. I'm sorry you've had some trouble with your broadband service and I apologise for the frustration caused. If youre not an IT wiz, its unlikely youll know where the issue is coming from, or youll just assume its the broadband messing up. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Any help very much appreciated. The light will turn steady blue when your Hub is ready, The Hub is working but isn't connected to the internet - this takes about two minutes, Connect a device to your Hub using a cable or wi-fi. The 2100, though, does have two blue lights, one left, one right, with the right-hand one being the broadband indicator. Copyright 2023 IDG Communications, Inc. Blue: Everything is working and your Hub has an internet connection, Orange: Theres a problem, which could be with the broadband connection, Green: The Hub is starting up wait a couple of minutes, Flashing orange: Connecting to broadband wait 30 seconds, Solid orange: Theres no broadband connection connect via Ethernet and follow the instructions in your web browser, Flashing pink: Hub is working fine, but theres no broadband connection, Red: theres some other problem turn off and on again. If the light isnt a steady blue there could be an issue, but there are things you can do to help resolve it. For a Smart Hub: on the Advanced Settings / Broadband / Internet page. Is the power cable plugged in and switched on at the mains. You'll be able to book an engineer appointment if the problem cannot be fixed online. 30-05-2020 No light means that it's connected successfully. The lights will appear in this order: Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. The test socket is your main socket. Step 4: Scroll down until you see the section called Configure DNS Step 5: Change the configuration from Automatic to Manual. It might be a router firmware issue with an easy fix. Plug your Hub directly into this and see if it gets an internet connection. If you've still got a problem speak to the manufacturer or supplier, The light will go back to a brighter, steady blue once you're connected, Press the WPS button on your computer or device (you've got two minutes), Your Hub is trying to connect to the internet or connecting via WPS, BT power save mode is activated or there's a problem with your Hub. on on My broadband has been down since last night, ive done everything I can think of to sort it but no success. 22h44, Thanks - I will grab that data - here is some general info, on We had the one about the phone on the 19th. Your Hub is connected to the EEmobile network via Hybrid Connect. 12h55, Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. If this doesn't fix it contact the technical helpdesk. Usually, a yellow Wi-Fi LED on the Hub means that Wi-Fi has been disabled, or at least one of the two radio frequencies is turned off. st thomas rutherford labor and delivery visitor policy 0. taqueria azteca broadway. Turn your Hub on and off using the power button and wait a moment. Yes I have. Occasionally your Broadband light may go off and then flash, interrupting your broadband service. When you first plug in your hub, the lights will appear in this order. The light will turn steady blue when your Hub is ready. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. And if you're using a filter, check that's plugged incorrectly too. Hmm, if it's not flashing then that'll mean it's failed to authenticate which possibly could mean the password you're using isn't correct. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. The light will turn blue when your Hub is ready. 31-05-2020 You'll need to reconnect devices such as Smart TVs and gaming consoles manually. This will tell us at which stage EE have got to.Is this for ADSL BB or Fibre? Open your web browser and visit http://btbusinesshub.home/. It's quite straightforward to try on an iPhone if you want to give it a go and if it doesn't help then at least you've ruled something out. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Check the broadband cable. Announcements, Guides & Community Updates. EE Limited. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. The default setting is to merge the two together so you see only one network name. Did you manage to solve it ? Use the Contact us link at the bottom of the page to get in touch. There's a problem connecting to the internet. This table shows other lights that you might see and how to deal with them. I've run a few tests down your line and I'm not picking up any issues, except when I'm running a log check I'm seeing the username your router is still trying to connect with isSETUP@PLUSDSL.NET. How long has this been happening?What does it say after you log into the router: Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. Sorry to hear you can't connect to the internet. if you've still got a problem then get some help from the manufacturer or supplier, The Hub is working but isn't connected to the internet. 22h09, Yes - it says Hmmmm it cant reach the page ( I think that was on one of me earlier pictures), on If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Which router, BrightBox 1 or 2 or Smart Hub?Does the phone work? Your broadband username or password is wrong, and your Hub can't connect. Is your BT broadband playing up? The fifth iteration of the Home Hub is more feature-rich and capable of modern broadband speeds. On the Plusnet hub it says 'connected'. If there are no lights, check the power cable is in firmly, and connected to the mains. There are other free services available too including Google DNS (8.8.8.8 / 8.8.4.4) or you could just try entering PlusNet's DNS servers manually. (No power button? If I hotspot from a phone I can get internet on all devices. If you need to disable this, follow these steps in reverse. The PC / wireless printer work fine via the hub wifi network. If you still can't get online, use our BT Troubleshooter for help with connection issues, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? You can switch it on via the Hub Manager. Choose Status in the top-left corner of the home page. Check all of your cables are plugged in correctly. If you can't get online, it might be your device. Hub is connected to broadband but can't connect to the Internet. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. Step 5: Change the configuration from Automatic to Manual. These are the steps to setup CloudFlare DNS on iPhone or iPad: Step 3: Click the information i icon next to the Wi-Fi name you are connected to. - edited on We're usually less busy between 12 and 6.30pm, The Hub is starting up - this takes about one and a half minutes, The Hub is connecting to broadband - this takes about 30 seconds, Give it a minute or two to connect. 1:43 PM Reset your Hub's default settings by pressing the reset button on the back. Thats easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data tofind out Don't worry, this is normal, and things should settle down after the ten days. Press the Restart button. Don't worry if you don't have full signal. Purple: The Super Hub is in modem mode. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Turn it off and then on and try again. 0h03, Have you tried entering your phone number herehttps://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. It is variations on a theme with all other devices (windows 10 / Android etc) - if I hotspot from any device everything can access the internet fine. The Hub is in Bridge mode and will act as a modem only. - also how do I switch it off? Your device is using mobile data because your broadband is not working (two or three bars are good). BT have an engineer due to attend in around 3 weeks time. If you think I helped please feel free to hit the "Thumbs Up" button below. The flashing purple light suggests you've got no broadband connection at all, so the first thing to do is check everything is plugged in properly. If it's flashing red, you didn't connect. CloudFlare DNS is free, fast and seems to respect privacy. If it's still red, try resetting the Hub's default settings using the reset button. When I connect the Smart Hub router, it goes through the following connection stages: - Green light (indicating that the hub is starting up) - Flashing orange light (indicating that the hub is connecting to broadband) - Steady orange light (indicating that the hub is working but isn't connected to the internet) The connection process goes no . Ask questions and share tips with other people 24 hours a day. Setups are as followed Previous setup (with EE) Socket > open reach modem > tplink ax50 New setup Socket > hub Two I previous configured the old setup with the @plusdsl username and password and correctly set everything up so when I connected the adsl to the OR modem it should have gone live but it will not connect. Need to know more about your BT hub lights in general? Your device has a strong mobile signal (two or three bars are good). If this doesn't fix your issue, please contact us. Your Mini Hub is designed to conserve power whenever possible. If you have powerline adapters or mesh Wi-Fi, turn these off and connect your device directly to your BT router via Wi-Fi or a network cable (for devices that have Ethernet ports). Current speed test and fault status below on Get more information on BT Power Save mode. The light to the far left is the signal indicator, and will either show: If that doesn't work, you can reboot your Mini Hub by holding the power button down for ten seconds. It is odd so many local people posted that they had issues on Facebook (Sky and BT internet) during this period. Once entered click on continue to advance settings. on The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. To fix this, you need to log into the admin section of the Hub: remove the slide-out tab from the rear which will display the admin password. So, grab another device and see if the issues are the same on that. I made the mistake of resetting my router to factory settings which stopped it from connecting with the server, due to a password issue. I would now say 99.9% this was an external issue / no faults inside the property. The Hub is working but isn't connected to the internet. The pink light has other reasons for flashing. Step 2: Click on Wi-Fi. Step 7: Remove any IP addresses that may be already listed and in their place add: 1.1.1.1 You can also check the order tracker on My BT to find out where your Mini Hub is. how to cancel BT Broadbandand find the 1 of 6 steps Use the BT broadband troubleshooter Log in to your account and we'll run tests to check for any connection problem you're having. Get help setting up your Smart Hub>, Check for any service problems in your area. Can you post your router stats and we'll take a look? From top to bottom, this is what the other lights on the Super Hub mean: The "Traffic" light: If this is twinkling blue or green, everything's working. Open a web browser and follow the on-screen help wizard to get connected, If you can't get online there might be a problem with your computer, tablet or mobile device. On the Plusnet hub it says 'connected'. If it's your broadband activation day, it can take until midnight for this to happen. That is also showing a blue light but no internet on all devices. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. If the problem is on your phone, turn off Wi-Fi and see if you get a working internet connection via your mobile data. 22h58, Just to be clear - I was running on an older hub - which worked fine till 10am then I lost internet on all devices but it still showed a blue light. If you wait a few minutes, this should eventually turn into a solid blue light which indicates everything is ok. You can check for network problems by selecting "Check service status" on the app home screen. If it's flashing red, it didn't connect - give it a couple of minutes and try again. The "Ready" light: This should be on 24/7. If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. Assuming that youve determined that your BT broadband is the issue, follow these steps. Connect a device to your Hub using a cable or wi-fi. It has five antennae and uses four Giga ethernet connections. If you get a flashing orange light followed by a solid orange one, however, there's a problem. He it trying to book an engineer (external) to check the line. Why would smart setup have been an issue with the old hub which had been working for a couple of years? In the box that says broadband username you need to type your plusnet user name followed by@plusdsl.net In the password field you need to clear all the dots out and enter your plusnet account password . The help and support page aren't working and the phone lines not open!!? richardward. Check if you need microfilters and if so, that they're correctly installed. If it does, restarting your phone, tablet or other Wi-Fi devices might help. Second, check that you havent got a BT Hub - Blue light on but no internet on any devices, Re: BT Hub - Blue light on but no internet on any devices. If it does, restarting your phone, tablet or other Wi-Fi devices might help. If this doesn't work check the status of the lights (see below). I have used BT for many years / had numerous hubs have worked ok on my setup. 30-05-2020 For up-to-date information and comments, search the EE Community or start a new topic. Re: BT Hub - Blue light on but no internet on any devices Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub. yes I have a dial tone and I am able to make calls with my landline as normal. How does the speed test look? Can you login to the router at http://192.168.1.254 and let me know if the status is connected or disconnected? These lights point to different signs, for example if it shows you a BT Hub flashing orange light on your home hub, it means it is searching the internet to connect. Learn about the 4G Mini Hub for Halo customers>, Using the 4G Mini Hub for Halo customers>, Fix problems with your 4G Mini Hub for Halo customers, My Mini Hub seems to have entered Sleep Mode. A steady blue means that the Hub is connected to your broadband. For a BrightBox: in the Internet section on the initial Status page or; For a Smart Hub: on the Advanced Settings / Broadband / Internet page? Check your cables. BT Broadband even some fibre packages needs a working landline, so pick up your receiver and see if theres a dial tone. 30-05-2020 As long as you havent changed the factory settings this should take you to the management page where you can either click on Advanced (Smart Hub) or Settings for Hub 3, 4 and 5. VPN connection enabled on your device. So I am going to assume it is that one. Check the power supply and that your Hub is turned on. Or you can check their website at www.dpd.co.uk. Wait a couple of minutes for it to start. If it occasionally flashes orange then pink/purple between periods of steady blue, please wait until it glows a steady blue - this can take up to 24 hours. All still working ok. The power is off, or you've turned the lights off. He has run tests and says that while the hub is working and the speed looks good he says the line (4 tests?) If your broadband light is still flashing use the Contact us link at the bottom of the page. Is this for ADSL BB or Fibre? Need to know more about your BT hub lights in general? Just unplug the power cable, wait a few seconds and plug it back in.) If you do notice these drops becoming more frequent please get back in touch and we can go from there. Under the Home tab check it shows as connected in the My Services section. If there's still no light, call us on 0800 111 4567. 12h58. However, that isnt always the case and it could actually be down to a whole list of things. This really can help. First, try resetting your router to its default settings. I happened to have a new hub which I installed (BT registered). This table shows how long each stage of the start-up process should last. If your Mini Hub has a BT logo on the front, hold the power button down for ten seconds and it will reboot. If you haven't I would expect it to go live by midnight tonight. It says connected and the username is setup@plusdsl.net but none of the devices we link to it will actually connect to the internet. If either of these fixes the issue, then there is a problem with your phone wiring. 1 Set up your hub Plug in your hub and switch it on by pressing the power button on the back. Web. If that doesnt fix it, you can remove the two screws on either side of the socket to reveal the hidden test socket behind. Connect a device to your Hub using a cable or wi-fi. 16h24. There's a problem. 17h47. Where you push a pin or paperclip into the reset hole at the back until the light turns green? 19h00. 31-05-2020 The Broadband and Wireless icon lights only come on if there's a problem, or as a warning - for example, if wireless is switched off. 23h08. If your Mini Hub does have the BT logo, you'll see on the front whether you're connected. Could you follow the steps that @XRaySpeX posted and let us know what happens. Simply touch the power button to wake it back up. This will tell us at which stage EE have got to.